Refund Policy
Welcome to SliceOrbit! We strive to ensure that our customers are completely satisfied with their purchases and have a pleasant experience with every order. This Refund Policy applies to all food items purchased through sliceorbit.sbs.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have the right to cancel your order and return the product within 30 minutes of placing the order, given that the preparation of your order has not commenced. To initiate a return, please contact us at +39 06 3211 1234.
Please note: Due to the nature of our products, we cannot accept returns once the order has been fully prepared, is out for delivery, or has been delivered and accepted.
Refunds
Once we receive your cancellation request and confirm that the order has not been prepared, we will immediately initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
In the unfortunate event that you receive incorrect or damaged food, please contact us immediately so we can assess the situation and make it right. You may be eligible for a full or partial refund or a replacement order.
Exchanges
We only replace items if they are defective, damaged, or not as per your order. If you need to exchange it for the same item, call +39 06 3211 1234 and we will arrange for the exchange.
Shipping
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us or about your refund, please contact us at +39 06 3211 1234.
Our return address is: 47 Via Margutta, Rome, 00187, Italy.
Amendments to Refund Policy
SliceOrbit reserves the right to amend this refund policy at any time. The changes will become effective immediately upon posting on sliceorbit.sbs. We encourage our customers to frequently check this policy so that they are aware of our current refund process.
Last updated: January 1, 2023